FAQ

June 17, 2016

Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Marching Music Downloads and DCI, or if you need support, please contact us.

 



What is MarchingMusicDownloads.com?

MarchingMusicDownloads.com is the brand new digital downloads store from Drum Corps International.

Is MarchingMusicDownloads.com a separate company from DCI?

No. MarchingMusicDownloads.com is an online storefront created by Drum Corps International to conveniently deliver high-quality digital content to customers.

How is MarchingMusicDownloads.com different than the store I usually visit and shop at DCI.org?

The store at DCI.org specializes in shippable products, such as CDs and DVDs, hats, t-shirts and more… while MarchingMusicDownloads.com is the only place to get officially-licensed, high-quality, instant digital downloads of drum corps performances.

Am I able to preview products before I purchase them?

Yes! Each download product has a preview button. Audio products each feature a 30 second sample, while video products provide a full (2) minute preview.

How can I download my purchased files?

When you purchase downloads from MarchingMusicDownloads.com, you will receive an e-mail receipt with links to your files. Click each link to download the file. Additionally, the links will be available by viewing the transaction at the bottom of your Account page.

Note for iOS users: Files must be downloaded onto a computer and added to iTunes in order to synchronize with your device.

Where can I get corps performances from previous years?

Corps performances from previous years are not available to download at this time due to copyright licensing considerations. Some historical years are still available to purchase on DVD and Blu-Ray on the DCI Store.

How many times am I able to download my purchases?

MarchingMusicDownloads.com allows two downloads per product. After (2) downloads, the link will expire and you will not be able to re-download without an additional purchase.

What if I lose my digital files or my computer is lost or stolen?

After downloading, files purchased from MarchingMusicDownloads.com are the responsibility of the user. Each file will be able to be downloaded (2) times after which the link will expire and you will not be able to re-download without an additional purchase. We recommend moving files out of your download folder and importing them into your audio/video player of choice (such as iTunes).

What format are the files delivered in?

Video product download files are delivered in Full HD 1080p .mp4 format, 48kHz audio, and are separated into a stationary high camera angle as well as a dynamic multi-camera experience.

Audio product download files provide links to lossless AIFF audio (extreme quality, large file size) as well as 320 kbps, 44.1kHz .mp3 audio (good audio quality, smaller size, compatible with more devices and phones).

How long will it take for me to get my files?

Files are available immediately after checking out. Download times depend on your internet connection. Video files are ~500mb/each (two files per product) and the audio is ~25MB and ~110MB for .mp3 and AIFF respectively.

Do I have to register for an account?

Yes. If you do not register before you go to purchase your products, you will be asked to complete registration as a part of checking out. This is to allow you to access your download links as well as provide MarchingMusicDownloads.com with the proper information to provide you with support if the need should arise. We do not sell or rent your personal information to third parties.

Once you register, you will be redirected to the ‘Account’ page where you will need to input your first and last name, then “save changes” or “save and submit”. This is because first and last name are not initiated on registration, but after.

Is MarchingMusicDownloads.com safe to use my credit card on?

Absolutely. We use HTTPS, also known as SSL encryption, to transfer sensitive information securely from your web browser to our web servers. This means that all of your personal information, including your credit or debit card number, is encrypted to avoid the decoding of that information by anyone other than us.

Can I get a refund for my digital download purchases?

Unfortunately, we are not able to offer refunds for digital downloads. Our downloads are free of DRM (Digital Rights Management), which means they cannot be restricted or returned.


Downloading Your Files From MarchingMusicDownloads.com


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